To ensure the best service possible, we kindly ask for all clients to check appointment availability BEFORE the purchase of any vouchers.


Same day appointments are NOT guaranteed. Essence is not responsible for any bought vouchers or coupons.


If you are unable to reach us on our spa phone please send us an email via the contact tab and we will reach you as soon as possible.  


Due to a high volume of calls and voice mails you will receive a call within 24/48 hours. Any calls received without a voicemail attached will NOT receive a call back. To ensure appointment date and time desired it's best to book 2 weeks in advance. *WEEKENDS (SATURDAYS) *3 weeks in advance.


Our spa is small and we love the personal approach this brings for each of our clients. Our spa can only accommodate up to 4 people at any given time upon therapist availability. 


**We are currently NOT accepting any large parties at one time. However we can break the larger parties down in sections for best accommodation.**